Refund policy

Updated 25 October 2026

Fourteen days on your first payment

If Tuff isn’t right for your team, you can get all your money back within fourteen days of the first payment for a paid plan. Email [email protected] from the address you pay with, or reply to the receipt Polar sent you. You don’t have to give a reason. The workspace goes back to Duo when the refund is made.

Renewals

Monthly and yearly renewals aren’t refunded, but you can cancel any time in the workspace’s settings before the next one. The plan stays until the end of the period you paid for, and you won’t be charged again.

Switching plans

When you move to a bigger plan, you pay the difference for the rest of the period. When you move to a smaller one, what you already paid for counts towards the new price.

When it’s our mistake

If you were charged twice, charged after cancelling, or Tuff was down for long enough that you couldn’t use what you paid for, tell us and we’ll refund what’s fair, at any time.

How refunds are paid

Polar, our merchant of record, returns the money to the card or account you paid with, including the tax. Banks usually take five to ten business days to show it.

Your right to withdraw

If you’re a consumer in the European Union, you have fourteen days to withdraw from a purchase made online. A paid plan starts the moment you pay, at your request; the fourteen days above give you all of it back anyway.